Refund and Returns Policy

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At Ufort Farms, we take great pride in the quality of our processed and packaged farm goods. Please read this policy carefully before placing an order.

4.1 General Policy — No Refunds

Due to the perishable nature of our food products, all sales are final. We do not accept returns or issue refunds once an order has been confirmed and dispatched. We strongly encourage customers to review their orders carefully before completing payment.

4.2 Exceptions

While our general policy is no refunds, we will review complaints on a case-by-case basis in the following exceptional circumstances:

• You received the wrong product (different from what was ordered).

• Your product arrived in a visibly damaged or compromised condition.

• Your order was not delivered within a reasonable time and was confirmed lost by our logistics partner.

4.3 How to Raise a Complaint

If you believe your situation falls under one of the exceptions above, please contact us within 24 hours of delivery with the following:

• Your order number.

• A clear description of the issue.

• Photographic evidence of the product as received.

Complaints raised after 24 hours of delivery will not be eligible for review.

4.4 Resolution

Upon reviewing a valid complaint, Ufort Farms may at its sole discretion offer one of the following resolutions:

• A replacement of the affected product.

• A partial or full store credit for a future order.

Cash refunds are not provided under any circumstances.

4.5 Contact for Complaints

To raise a complaint, please contact our customer support team:

• Email: support@ufortfarms.com

• WhatsApp/Phone: +234 913 278 2447

• Business hours: Monday – Friday, 8:00 AM – 5:00 PM (WAT)

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